Help Center

FAQs

Who is eligible to make a purchase on the Marketplace?

Measures are available for purchase for qualified Dominion Energy residential electric account holders in Virginia and North Carolina

What information is needed to create an account on the portal?

To set up a portal account the following information is required:
Primary Account Holder First Name
Primary Account Holder Last Name
Account holder's Email Address
Account holder's Phone Number
Account Address
Account Number

What items and maximum limits are available for purchase?

Advanced Power Strips (Limit 4 for program duration)
Energy Star Air Purifiers (Limit 4 for program duration)
Air Filters (Limit 12 for program duration)
Energy Star Bathroom Vent Fan (Limit 4 for program duration)
Energy Star Dehumidifier (Limit 4 for program duration)
Spray Foam (Limit 4 for program duration)
Energy Star Water Dispenser (Limit 4 for program duration)

How do I navigate to the Buy Now-qualified products?

On the portal, all products will have the “Buy Now” button. You will answer some questions to confirm if you are eligible to purchase the products available on the Marketplace.

What are the shipping costs for Buy Now purchases?

Shipping cost is a Flat Fee of $9.99 displayed at the time of checkout.

How long will it take for my Buy Now purchases to arrive?

Typically Buy Now purchases are shipped within 24-48 hours of when the order is placed on the portal. Most shipments arrive 5 to 7 days after they are shipped.

What is the Return Policy for Marketplace purchases?

If you purchase a qualifying product through the portal and it arrives damaged, or you receive a different product from what you ordered, you may return it within 30 days of purchase. We will assist you in correcting the order once we receive your return. 

Do you store my credit card information?

No. All credit card and payment information is processed through the secure payment processing software Stripe. Credit card information is not stored or visible to our customer service representatives.

Who is CLEAResult?

Dominion Energy partners with CLEAResult to facilitate purchases on the Marketplace portal for Residential electric account holders. CLEAResult is the single largest provider of energy efficiency solutions in North America.

Contact Us

Need further assistance? We're here to help.

Please send an inquiry to [email protected] or contact us at 888-366-8280.

All requests sent to [email protected] will be handled within two business days.

Representatives are available:
Monday - Friday, 8am - 7pm EST.